福利逼站

In addition to ensuring that institutions are authorized to offer academic programs in other states, the National Council for State Authorization Reciprocity Agreements (NC-SARA) provides a pathway for students in all states to submit complaints (also known as grievances). Initial responsibility for the investigation and resolution of complaints resides with the institution听against which the complaint is made. Further consideration and resolution, if necessary, is the听responsibility of the SARA Portal Entity, and other responsible agencies of the institution鈥檚 home state. Examples of consumer protection complaints for SARA purposes include, but are not limited to:

• Veracity of recruitment and marketing materials;
• Accuracy of job placement data;
• Accuracy of information about tuition, fees and financial aid;
• Complete and accurate admission requirements for courses and programs;
• Accuracy of information about the institution鈥檚 accreditation and/or any programmatic/specialized accreditation held by the institution鈥檚 programs;
• Accuracy of information about whether course work meets any relevant professional licensing requirements or the requirements of specialized accrediting bodies;
• Accuracy of information about whether the institution鈥檚 course work will transfer to other institutions; and
• Operation of distance education programs consistent with practices expected by institutional accreditors (and, if applicable, programmatic/specialized accreditors) and/or the Council of Regional Accrediting Commissions (C鈥怰AC) Guidelines for distance education.

Student complaints, including claims that their rights under law or university policy have been violated, may be resolved by a two-step process.

Step 1 鈥� All Students:

• The initial responsibility for resolving the complaint resides with the institution. Your first step as a student, regardless of residency, is to use the听听to submit a complaint.
• Visit the website or review the听听for more information regarding student complaints.

For questions about the student complaint process for Online and Distance Education courses or programs at NC听State 福利逼站, please contact the Associate Vice Provost for Online and Distance Education, Dr. Tim Petty by mail (Campus Box 7113, NC听State 福利逼站, Raleigh, NC 27695), email (itpetty@ncsu.edu), or phone (919.515.2393).

Step 2 鈥� Your Residency Determines Your Next Step:

• Most Out-of-State Students:听If your complaint is not resolved at the institutional level (Step 1), then out-of-state students residing in National Council for State Authorization Reciprocity Agreement (NC-SARA) states, which includes all states except California, may submit complaints to听.听SARA-North Carolina听operates under听NCSEAA听(North Carolina State Education Assistance Authority). Access the听听补迟听听web page.

Contact Information for NCSEAA c/o SARA North Carolina:
P.O. Box 41349
Raleigh, NC 27629
Toll free: 855.SARA.1.NC (727.2162)
Local: 919.549.8614, ext. 4667
Fax: 919.248.6667
Email:听颈苍蹿辞谤尘补迟颈辞苍蔼蝉补谤补苍肠.辞谤驳

• North Carolina Residents:听If your complaint is not resolved at the institutional level (Step 1), then you may refer your complaint to the听听of the Licensure Division of the听福利逼站 of North Carolina System Office. The policy is at听; the complaint form is at听.

Contact Information for North Carolina Post Secondary Education Complaints:
North Carolina Post Secondary Education Complaints
c/o Student Complaints
福利逼站 of North Carolina System Office
223 S. West Street, Suite 1800, Raleigh, NC 27603
Phone: 919.962.4550

Additional Resources for Student Complaints

• .听To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please听visit听, and click on the听听under the section 鈥淐omplain Online.鈥� Visit听听for a more comprehensive overview of services.听

Complaints can be mailed to:
Consumer Protection Division
Attorney General鈥檚 Office
Mail Service Center 9001
Raleigh, NC 27699-9001

For telephone assistance:
Toll-free within North Carolina: 1-877-5-NO-SCAM
From outside North Carolina: (919) 716-6000
En Espanol: (919) 716-0058

• . SACSCOC expects individuals to attempt to resolve the complaint through all means available to the complainant, including the institution鈥檚 grievance procedures, before submitting a complaint to SACSCOC.听Complete information about the SACSCOC process is at听听(the complaint form is on the last two pages).

Southern Association of 福利逼站 and Schools Commission on 福利逼站
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: 404.679.4500
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• 听NC-SARA provides a complete list of relevant agencies with contact information for each NC-SARA state.

National Council for State Authorization Reciprocity
3005 Center Green Drive, Suite 130
Boulder, Colorado 80301
Phone: 303.848.3275
Email: info@nc-sara.org
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• State Authorization:听Visit the听听to learn about NC听State鈥檚 participation in SARA and its authorization to offer online programs in other states.