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This course intends to provide a comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries. The goal of this class is to teach students to able to identify, understand, and analyze services; and acquire the quantitative skills necessary to model key decisions and performance metrics associated with services. Students will be exposed both to classical and contemporary examples of challenges and opportunities that arise when working in the service sector.

Prerequisite: ±õ³§·¡Ìý361

Typically offered in Spring only